Popular Topics
What do you need help with?
Select a category to find the relevant guides and solutions.
Account
Everything related to registration, login, profile updates, and verification.
Deposit
How to deposit via bKash, Nagad, and Rocket — and how to fix common issues.
Withdrawal
Withdrawal rules, processing times, and what to do if a withdrawal gets stuck.
Bonuses & Offers
How to activate bonuses, turnover requirements, and cashback.
Sports Betting
How to place bets, live betting, cashout, and bet cancellation.
Casino Games
Slots, Live Casino, table games, and technical issues.
Mobile App
Help with app downloads, installation issues, and updates.
Security
Password, two-step verification & account security.
How the 9 Cric Help Center Works
When something goes wrong on an online betting platform, it's easy to feel lost — who do I ask, where do I go, how long do I have to wait? 9 cric's Help Center is built to clear up that uncertainty.
Here you'll find category-based guides, step-by-step solutions, and answers to the most frequently asked questions. You'll also find multiple ways to reach the support team directly — from Live Chat to email. 9 cric We believe a satisfied player is the platform's greatest strength.
Every member of our support team speaks Bengali — there's no reason to hesitate because of language. Morning, night, or on holidays — 9 cric-'s support is available 24 hours a day, 7 days a week.
Contact Support
Reach out to us through whichever channel works best for you.
Live Chat
The fastest way to get a response. Click the chat button at the bottom right of the page.
Average response: 90 secondsEmail Support
For detailed issues, send us an email. Attaching screenshots helps us resolve things faster.
Response within 3 hoursPhone Support
Prefer talking directly? Give us a call. Support is available in both Bengali and English.
8 AM – 12 AMTelegram
Join the official Telegram channel for updates, offers, and support — all in one place.
Monitored 24/7
How to Update Your Profile Information
Follow the steps below to update your name, mobile number, or email address.
Log in to your account
Visit the 9 cric website or app and log in with your registered mobile number and password.
Go to Your Profile Icon
Click the icon with your name at the top right corner, then select "Account Settings".
Edit Information
Under the "Personal Information" tab, you can update your name, date of birth, and address.
Change Mobile Number
Enter your new number — an OTP will be sent to both your old and new numbers. You'll need to verify both.
Save
Clicking the "Save" button will apply your changes immediately. Some updates may require verification.
Deposit & Withdrawal Guide
The most frequently asked questions about payments.
Deposit
Go to the Wallet section and select "Deposit". Choose your payment method and enter the amount.
Pay via bKash / Nagad
Send Money to the number displayed. Make sure to include your transaction ID in the reference field.
Withdraw
Tap "Withdraw" in your wallet. Enter the amount and your mobile banking number.
Complete Your Verification
A photo of your NID or passport may be required for first-time or large withdrawals.
Please Wait
BKash/Nagad within 15 minutes, bank transfers up to 2 hours. A tracking number will be sent via SMS.
If a deposit fails, contact us via live chat with a screenshot of your bank statement. Most cases are resolved within 1 hour.
A Few Simple Tips to Avoid Common Issues
Keeping these points in mind will prevent most issues from occurring in the first place.
Keep Your Mobile Number Up to Date
Keep the number registered to your account active — OTPs are sent to that number. If you change your number, update it in your profile right away.
Use a Strong Password
A password with at least 8 characters, mixing uppercase and lowercase letters with a number, keeps your account much more secure.
Keep a screenshot of your transaction
Take a screenshot whenever you make a deposit or withdrawal. If anything goes wrong, sharing it with support speeds up the resolution.
Keep notifications turned on
With push notifications enabled on the 9 cric app, you'll get instant updates on everything — from bonus expirations to completed withdrawals.
Read the Terms Once
Reading the terms before claiming a bonus saves surprises later — pay close attention to turnover requirements and expiry dates.
Withdraw During Off-Peak Hours
Withdrawals made between 11 PM and 6 AM are generally processed faster, as server traffic is lower during those hours.
The Topics We Get Asked About Most
Daily 9 cric-'s support team receives thousands of questions. Certain topics come up again and again — and the solutions are usually simpler than you'd expect.
The most common issues are deposits not reflecting, withdrawal delays, and bonus balances not showing up. Deposits that don't arrive are usually caused by an incorrect reference number or a pending transaction due to network problems. If you contact Live Chat with your bKash transaction ID, 9 cric-'s team typically verifies and credits the amount manually within 30 minutes.
Missing bonuses are another common issue. The usual reason is not selecting the bonus option at the time of deposit. Adding a bonus after a deposit has already been made can get complicated, though support may be able to help in certain cases. The best habit is to always check the bonus tab before completing your deposit.
Account locks or suspensions do come up from time to time. They're usually triggered by logins from multiple devices, suspicious activity, or incomplete verification. The most effective course of action is to email support@9cric.net with the required documents.
What to Do If You Have Issues with the 9 Cric App
Mobile app users occasionally run into slow loading, crashes, or login issues. In most cases, the root cause is simply not keeping the app updated. 9 cric Regular updates are available — visit Google Play or the App Store to install the latest version.
Clearing the cache is another effective fix. On Android, go to Settings > Apps > 9 cric > Storage > Clear Cache. This forces the app to reload fresh and resolves many issues on its own.
Using Live Casino or live betting on a 3G or weak network can cause streaming issues. Setting the video quality to "Auto" or "Low" will improve the experience. A Wi-Fi or 4G/5G connection gives you the best performance.
Frequently Asked Questions
Answers to questions related to the Help Center.