9 Cric FAQ — Common Questions & Detailed Answers

Deposits made via bKash or Nagad typically 1 to 5 minutes is credited to your wallet. For Rocket, it may take up to 10 minutes. Bank transfers can take anywhere from 15 minutes to 2 hours.

If the expected timeframe has passed and the funds still haven't arrived, please take the following steps:

• Check your transaction history in the bKash app to confirm whether the payment was successful.
• Please verify that you sent the payment to the correct 9 cric payment number — if the number was wrong, you will need to contact your mobile operator to recover the funds.
• Note down your Transaction ID (TrxID) or reference number.
• Help CenterContact - via live chat and share your TrxID — the support team will verify it manually and credit your wallet.

If a deposit fails entirely (bKash shows "Failed"), the amount is typically returned to your bKash account within 30 minutes to 24 hours — it does not go to your 9 cric wallet.

9 cric-'s welcome bonus is applied automatically — no code entry or separate application required. You just need to meet this one condition: The first deposit must be a minimum of ৳300.

How this bonus works:

• A 100% match bonus is awarded on your first deposit — up to a maximum of ৳10,000.
• Once your deposit is confirmed, the bonus is automatically credited to your bonus wallet.
• This bonus cannot be withdrawn directly — specific turnover requirements must be met first.
• Once the turnover requirement is met, the bonus amount is transferred to your main wallet and becomes withdrawable.

One important note: the welcome bonus is only available On your first deposit applies and can only be received once per account. For full turnover requirement details, Terms & Conditions You'll find it on the page.

9 cric's rules, each individual one account only can be opened. Opening multiple accounts under the same identity is strictly prohibited.

To answer your question — if husband and wife are two separate individuals, they may open two accounts, provided:

• Each account is registered with a separate mobile number.
• Each account must be registered using a different person's NID or identity document.
• Using a different payment method is preferable — though not mandatory.

If multiple accounts belonging to the same individual are detected, both accounts will be suspended and any accumulated balance may be forfeited — this applies even if the extra accounts were opened solely for bonuses. If in doubt, before registering Help Centerto ask us directly.

Yes, 9 cricallows you to temporarily or permanently close your account at any time — this is known as Cooling-Off and Self-Exclusion।

Cooling-Off (Temporary Break):

• Go to Account Settings → Security and activate a 7, 14, or 30-day cooling-off period.
• Logging in or making deposits is not permitted during this period.
• Cancellation before the period ends is not possible.
• Your balance remains secure and can be withdrawn once the period ends.

Self-Exclusion (long-term or permanent):

• If you'd like to close your account for 6 months, 1 year, or permanently, Help Centerplease contact support.
• The support team will deactivate your account within 2 hours.
• No promotional messages will be sent during the exclusion period.

To learn more about responsible betting, Responsible Gaming Visit the page.

If a match is cancelled or abandoned 9 crichas specific rules for bet settlement:

If the match is completely cancelled: If a match is cancelled before it starts, the stakes for all bets are automatically refunded to your wallet. Refunds are typically processed within 30 minutes to 2 hours of the cancellation announcement.

If a match is abandoned mid-game:

• In cricket, if the required number of overs have been completed and a result can be determined under international rules (such as the DLS method), bets will be settled according to that result.
• If a result cannot be determined, all bets are voided and stakes are returned.
• Markets already settled in live betting are not affected.

To find out the specific rules, Terms & ConditionsCheck the "Bet Settlement" section at - or Help Centerto ask us directly.

9 cricRegistration at 9 cric is a two-step process — initial sign-up followed by KYC verification.

What you'll need for initial registration (instant, no documents required):

• An active Bangladeshi mobile number — an OTP will be sent to it.
• An active email address.
• Date of birth — you must be 18 or older.
• Your preferred username and a strong password.

What you'll need for KYC verification (mandatory before withdrawal):

• National ID card (NID) — clear photos of both the front and back.
• If you don't have an NID, a valid passport or driving licence is accepted.
• A selfie — in some cases you may be asked to hold your NID while taking the photo.

After submitting your KYC, usually within Within 24 hours verification is complete. In certain cases it may take up to 48 hours. To learn about the full registration process, Registration Page View.